Communications Management
Every channel in one inbox, run to SLAs: email, SMS, and social DMs triaged and answered by agents in your voice, with clear rules for what escalates to you — and a daily digest so you stay aware without being the router.
Free audit first. No deck — just the plan.
The scope
- Unified inbox setup
- Triage + routing rulebook
- Agent-drafted replies in your voice
- Escalation workflows
- Response SLAs per channel
- Daily digest + monthly report
The process
Unify the channels
Email, SMS, Google Business messages, and social DMs land in one inbox with one queue — no more tab rotation.
Triage rules
What gets answered automatically, what gets drafted for review, what escalates to you immediately — written down and enforced by agents.
Drafted in your voice
Agents answer routine messages and draft the judgment calls for one-tap approval, in brand voice, with full thread context.
SLA + daily digest
Response-time targets tracked per channel; one daily digest tells you what happened, what's pending, and what needs you.
Monthly engagement
This runs as a monthly subscription: we operate the system, report every month, and you can pause or cancel anytime.
The Communications system
Every channel, one inbox, nothing missed. Every communications management engagement runs on this operating system — see the full problem, approach, and deliverables.
Explore the system